Privacy Policy

1. Who we are

The Lifeline is operated by The Foundation Code ("we", "our", "us"), based in Dubai, United Arab Emirates. We provide a parenting support app grounded in The Foundation Code method.

For privacy enquiries: privacy@thefoundationcode.com

2. What we collect

We collect only what is necessary to provide the service. Specifically:

• Account information: your email address and optional display name, used to create and manage your account.
• Child profile: your child's first name, date of birth and optional developmental notes you choose to share. This information is used to personalise the replies you receive.
• Conversations: the messages you send and the replies you receive, stored so the app can provide continuity across sessions.
• Usage identifiers: an anonymised user ID assigned at sign up to link your data together securely.
• Waitlist: if you join the waitlist on our website, your email address and where on the site you signed up. We keep it so we can send you one message when The Lifeline opens, and we use it for nothing else. No account is created. To be removed from the waitlist, write to privacy@thefoundationcode.com.

We do not collect location data, contacts, photos or any browsing history. Voice recordings made through the microphone are processed locally on your device and are never transmitted to our servers.

3. How we use your information

• To create and authenticate your account.
• To generate replies tailored to your child's profile and your conversation history.
• To maintain conversation continuity across devices and sessions.
• To send transactional emails, for example email confirmation and password reset.
• To send one email to people on the waitlist when The Lifeline opens.
• To improve the reliability and safety of the service, using aggregate, non identifiable analysis only.

We do not sell your data, use it for advertising, or share it with third parties for their own marketing purposes.

4. Third party services

To deliver the service we work with the following processors, each bound by data processing agreements:

• Supabase: database, authentication and file storage. Data is stored in EU West (Ireland) data centres. Supabase is SOC 2 Type II certified.
• Anthropic: generates the replies you receive in the app. Your messages and child profile context are sent to Anthropic's API to produce replies. Anthropic does not use API inputs to train its models by default. See anthropic.com/privacy.
• Stripe: handles payments. Card details are entered on Stripe's pages and never reach our servers.
• Apple and Google: if you sign in with Apple or Google, those providers authenticate you and share a minimal token with us. We do not receive your Apple or Google password.

5. Children's data

The Lifeline is intended for use by parents and caregivers aged 18 and over. We collect information about children (name, date of birth, developmental notes) as entered by the parent, but we do not knowingly collect data directly from children, and children should not use this app themselves.

Child profile data is used solely to personalise guidance within the app and is never shared with third parties for any purpose other than generating the reply.

6. Data retention

Your data is retained for as long as your account is active. If you delete your account, your personal data and all associated child profiles and conversations are permanently deleted within 30 days.

7. Your rights

Depending on your location, you may have the right to access, correct, export or delete your personal data. To exercise any of these rights, contact us at privacy@thefoundationcode.com. We will respond within 30 days.

8. Security

All data is transmitted over TLS. Data at rest is encrypted using AES 256. Access to production data is restricted to authorised personnel only and is audited. No system is perfectly secure, and we cannot guarantee absolute security, but we maintain industry standard practices appropriate to the sensitivity of the data we hold.

9. Changes to this policy

We may update this policy from time to time. When we do, we will update the effective date at the top of this page and, for material changes, notify you by email or in app notice. Continued use of the app after a change constitutes acceptance of the updated policy.

10. Contact

For any questions about this policy or your data, contact us at privacy@thefoundationcode.com.